Frequently Asked Questions

What are your delivery costs?

Delivery costs vary depending on your Shopping Cart and chosen delivery method. During checkout you can select Royal Mail 1st Class, Royal Mail 2nd Class, Express Delivery and International Tracked.



Do you deliver Worldwide?

Yes we do! Bearsy And The Boy currently deliver to most Countries. Please checkout like normal inputting all your address details and your delivery costs will be calculated for you. If during checkout you are informed that we do not ship to your Country please contact me as I may still be able to deliver to you.



When will I receive my order?

All orders will be ready to ship in 1-2 working days and will arrive depending on which delivery method you paid for.



Can I get my order on express delivery?

There is an Express Delivery option available during checkout. If you urgently require your order please email me prior to ordering and I will advise if the item can be shipped on express delivery. I will try my hardest to ensure you get your hands on your items as quickly as possible :) Extra costs will apply for express delivery.



My order arrived damaged, what shall I do?

Oh dear! We understand things can sometimes get damaged in transit, if your order has arrived damaged please contact me as soon as possible (with supporting photos) and I will be able to send you another item.